State Farm® Insurance Agent Carmen Rivera
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert Swithenbank
October 17, 2025
"The whole team is always so helpful, kind and professional. They take the time needed to get things done correctly if there is something that needs to be corrected it is done expediently"
"Thank you so much for your kind review!! It is our honor to be of service to you and your family☺️!!"
Victoria Braley
October 10, 2025
"5 Stars for Katelyn!"
"Thank you Victoria! You are right - Katelyn is Amazing☺️!"
Catie Aldridge
October 10, 2025
"Katelyn is great!"
"Thank you so much Catie⭐️!!"
Molly Winters
October 10, 2025
"Katelyn was absolutely amazing! Truly the best!"
"Thank you Molly for your 5-Star Review!! We are so glad Katelyn is part of our Team!!"
Ryan Schmidt
October 7, 2025
"Exceptional rate, policy, and even better staff. Great insurance experience."
"Thank you so much Ryan for your kind review! I’m so glad we were able to help you with your Insurance☺️!"
Heather Vann
October 1, 2025
"Carmen and Carol were great to work with and I highly recommend this office! They made the process of switching and adding insurance very easy and straightforward. Great communication! I'm so glad a friend referred me here. Thank you!"
"Thank you so much Heather for your kind review☺️! I’m so glad we were able to help you with your insurance🚗🏡!"
Keila Melendez-Gagne
September 19, 2025
""When I called to the office Angela answered, she is really professional, sweet and is super helpful. She is responsive and get things done quickly. I been with different insurance company, and this one is the best experience I have. Thanks Angela for help our family and be so polite!" Thanks for Carmen and her team because everything start from the top."
"Thank you so much for your kind review! We are so glad we were able to help you with your insurance. And, we think Angela is Awesome too☺️!!"
Veronica Tawadrous
September 15, 2025
"amazing customer service!! all of them were extremely helpful and led me to the right direction, especially Lucy Gaid!"
"Thank you so very much Veronica for your kind review! We appreciate it!"
Marian George
September 14, 2025
"It was a wonderful experience, thank you for your professionalism, especially Ms/ lucy thank you"
"Thank you Marian for your kind review! We are so glad you are pleased with your service. We think Lucy is amazing too☺️!!"
George Baher
September 14, 2025
"It was great dealing with your agency , specially Ms/ Lucy . Thank you 👍"
"Thank you so much Mr. Baher for your kind review and I’m so glad Lucy was able to help you with your insurance☺️!"
David Card
September 10, 2025
"We have been with the agent for over a year and paid our premiums as required on time. The agent's office cancelled our daughter's policy without informing us, and after reinstating the policy increased our payments and is now attempting to pass on the additional charges to us. We attempted to contact the Regional Sales representative over two weeks and ago to work on a resolution and still have not heard back. I would not refer this agent to anyone due to poor communication with the customer."
"Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us. We are always committed to improving and exceeding our customers' expectations. We will continue to strive for excellence in providing a remarkable customer experience."
Jordan Walther
September 5, 2025
"Carmen and her team are outstanding. They are not only friendly but also incredibly helpful when it comes to exploring life options."
"Thank you so much Jordan for your kind review☺️!"
Jennifer Bates
September 5, 2025
"This office is always kind and helpful."
"Thank you so very much Jennifer for your 5-⭐️ Review!!"
Jennifer Bates
September 5, 2025
"Angela was very helpful when I needed to review my policy information"
"Thank you so much Jennifer☺️! And, we agree - Angela is amazing!!"
HELEN MCCABE
August 25, 2025
"Carmen and her team are responsive and get things done quickly. They understand your questions and are super helpful. We have been with State Farm over 20 years and this is one of the best offices we’ve ever dealt with. Thanks Carmen!"
"Thank you so much for your kind review Helen☺️! It is our honor to help you and your family with your insurance needs!"
mena atya
August 19, 2025
"Very very nice service quick response very high customer service. I’m really happy to work with Lucy. She’s amazing and she helped me with everything. Thank you so much"
"Thank you so much Mena. I’m so glad Lucy was able to help you with your insurance☺️!!"
Kevin Jacobs
August 19, 2025
"Fantastic customer service and a local business that cares about its community. Very happy and have been for years!!"
"Thank you so much Kevin for your kind review☺️!! It is our honor to help you and your family!!"
Tyler Brown
August 11, 2025
"Very friendly and helpful service"
"Thank you so much Tyler for your review! We are glad to help you☺️!"
Phillip C. Bush II
August 6, 2025
"Because the strifes of Job have been a way of life over the past year, USAA dropped us from their coverage. They recommended one of their subsidiaries (the only one that would cover us) which would have been twice what we had been paying. I cold called Carmen at the end of her business day, she calmed me down and went to work.she managed almost the exact same coverage for almost half of what USAA was charging. Crisis averted! Excellent service. We are considering switching our homeowners policy as well."
"Thank you so much for your kind review☺️! I am glad I was able to help you with your insurance and it is my pleasure to be of service to you and your family!"
Hannah Beahm
August 5, 2025
"Real people that care about you."
"Awww🥰 Thank you so much Hannah for your review!! I’m so glad we were able to provide you with excellent customer service!!"
robbert brooks
August 5, 2025
"Carol was very helpful and friendly"
"Thank you Mr. Brooks and Carol is Amazing!! I’m so glad she was able to help you with your Insurance🚗🏡!!"
Carter Church
July 29, 2025
"Katelyn was such a huge help getting me insured quickly and the process was super easy. If I ever need anything else insured I know who to go to! Thanks again."
"Thank you Carter for your 5-⭐️ Review!! We are so glad we were able to help you with your insurance🚗!!"
Gretchen Rochowiak
July 25, 2025
"Very friendly and knowledgeable. Pleasant to work with"
"Thank you so much Gretchen for taking the time to share your 5-Star review☺️!! We really appreciate it!!"
Mel Smith
July 25, 2025
"Katelyn is extremely knowledgeable and addressed all of my concerns."
"Thank you Mel and we are so glad Katelyn is part of our Team too☺️!!"
Liz
July 25, 2025
"Katelyn D. is the absolute best!!!"
"Hi Liz and we totally agree!! Katelyn is the Best☺️!!"